Frequently Asked Questions (FAQs)

General (8)

• What are points for?

  Traffup points help you promote your social profiles. You offer points to other users as incentive for them to view your websites, follow your profiles (Facebook, Instagram, Twitter), like your posts, subscribe to your YouTube channel etc. As long as you have points in your account your listings are visible to other users in the directory. You can also earn points for your account by viewing websites, following profiles, liking posts or promoting Traffup using your affiliate URL.

• Why does the system redirects me back to the login page every time I try to login?

  It is because cookies are disabled in your web browser. You will need to enable cookies in your web browser to access your account on Traffup.

• I did not receive the verification email. How can I activate my account?

  Emails from Traffup may also arrive in your JUNK or SPAM folder. Please check your SPAM folder and mark our emails as safe or not spam to receive them in your Inbox.

  In case there is no email in your JUNK or SPAM folder, please submit a support ticket to enable us to activate your account manually.

• How do I report a listing (Website, Twitter profile, Tweet, Facebook Page)?

  Please use the reporting tool next to every listing to report an inappropriate records/listings.

• What does the service cost me? Is Traffup free to use?

  Traffup is absolutely free to use. You will need to have points in your account to enable you to promote your websites and social profiles. To earn free points for a particular section, you can follow other users, like their posts or promote Traffup using your affiliate link. You also have the option to purchase points if you want to, but everything is essentially free.

• How can I purchase points or PRO membership?

  You can easily purchase points or PRO membership using the Buy Points page when you're logged in. All purchases are processed securely by PayPal. The points and PRO days are assigned to your account immediately after the successful payment.

• Can I purchase points without a PayPal account?

  Yes. Though payments are processed by PayPal, you do not need a PayPal account to make the payment. You can use your credit card on PayPal website to make the payment.

• I made a payment using eCheque but why has the points not assigned to my account?

  In case you've made an eCheque payment using PayPal, points will be assigned to your account once the payment is cleared. It usually takes about 4-5 days for an eCheque payment to get cleared.

Websites (4)

• Why my website shows a blank (white) screen when it is viewed on Traffup?

  It appears your website is not compatible with iFrames as your web developer has implemented a setting (header or code) which hides the website content when it is being viewed inside an iFrame. Please check your website code or contact your developer team to enable them to resolve this issue.

  More information about X-Frame-Options can be found on MDN web docs.

• Would using Traffup be against Google AdSense policy?

  We don't think so. Since Traffup is not an automated traffic exchange system, we don't think that using it to promote your website will be against Google AdSense policy. Using Traffup your website gets real visitors from every corner of the world.

• Do you allow adult or pornographic websites?

  No, we do not allow adult or pornographic websites in our directory. Please refer to our terms of service for more information.

• Why my website is not visible in search results?

  Your account needs to have some points to make your website visible in the directory. In case you've just signed up, please confirm your email address by clicking the link sent at your email address to receive 100 free points.

Twitter (9)

• My Tweets are public but why Retweets section is still unaccessible?

  If it has been more than a day since you made your Tweets public but Retweets section is still unaccessible to you, please submit a support ticket to enable us to manually activate this feature for your account.

• What's a Retweet?

  A retweet is a re-posting of someone else's Tweet. Click here to learn more about retweets.

• Why my Twitter profile is still under verification?

  It might be possible that your Twitter profile is incomplete. Please complete your Twitter profile (on Twitter.com) by adding your profile image, location, and description. If your profile is complete, please submit a support ticket to enable us to activate it manually.

• What happens if my account is suspended by Twitter?

  You may only use Traffup with a fully active Twitter account as suspended accounts will not be allowed to use this service.

• If I delete a tweet message, will it also get deleted from my Twitter timeline?

  No. Deleting a tweet message from Traffup does not delete it from your Twitter timeline.

• Can I change my Twitter account?

  No! You cannot change your Twitter account. In case you want to associate another Twitter account, you will need a new Traffup account.

• Can I associate more than one Twitter account?

  No! You can only associate one Twitter account with Traffup.

• Do you sell followers?

  No! We we do not sell followers. We only provide a networking service where people can choose to follow whoever they wish.

• Why can't I follow any more people?

  If you find that you can't follow any more users then it is possible that you've hit the Twitter follow limit. Twitter restricts the number of people you can follow to 5000 if you don't have much followers youself. Once you reach this limit, Twitter won't let you follow anyone else until you increase the number your own followers. You'll need to allow some time to gain more followers and the restriction will be automatically lifted, allowing you to follow more people again.

  More information about follow limits can be found on this page.

Facebook (4)

• Why I am unable to add my Facebook page?

  Please make sure your page URL or ID is correct. Also please check that your page is published and is visible to public. In case you are still having issues adding your page, please submit a support ticket and provide your Facebook page URL.

• Can I create multiple listings for the same Facebook page?

  No. You can only create 1 listing for a particular Facebook page. However you can promote up to 10 different Facebook pages under your account.

• Do you allow adult or pornographic Facebook pages in the directory?

  No, we do not allow adult or pornographic pages in our directory. Please refer to our terms of service for more information.

• Why my Facebook page is not visible to me in the directory?

  Users own pages are not visible to them in the directory. You can only like Facebook pages added by other users.

YouTube (3)

• Why my subscribers count is decreasing?

  For some YouTube channels, gaining subscribers too quickly triggers YouTube’s spam check and as a result some subscribers are marked as spam and removed from those accounts on a regular basis by YouTube itself.

  It has nothing to do with Traffup as we simply provide a service for users to promote their YouTube channels (and videos) in front of thousands of other users. People view and subscribe to your channel and in the process receive points that help them promote their own YouTube channel and videos.

  A subscriber needs to be active on your channel. Inactive subscribers, the ones that subscribe and forget about your channel, are sometimes marked as spam by YouTube and removed from your account. Some users also unsubscribe from your channel if they do not like your content. Traffup cannot force anyone to remain subscribed to your channel.

  We suggest you to manage your promotion on Traffup wisely as gaining a lot of subscribers in a short period of time (say 1 day) can result in loss of subscribers due to YouTube's anti-spam policy.

  For our PRO members, who purchase points from us for their promotions, we provide a daily return of points to enable them to get more than 100% from their purchase.

• Can I change my YouTube channel associated with my account?

  No! You cannot change your YouTube channel associated with your account. In case you want to promote a different YouTube channel, please create a new Traffup account.

• My YouTube channel is associated with another account. How can I add it under my account?

  In case your YouTube channel is associated with some other (or your old) Traffup account, please submit a support ticket providing the name and URL of your YouTube channel to enable us to help you connect your channel with your existing account.

Banner Ads (5)

• How do I cancel my ad subscription?

  Banner ad subscription automatically renews until cancelled. To cancel your subscription, visit Account > Banner Ads and click 'Cancel Subscription' next to your ad. You will need to login to your PayPal account to complete the cancellation.

• What ad formats are accepted?

  We currently allow GIF, JPG and PNG files for ads. We do not support Flash or HTML banners at this time. Also ads promoting pornography, adult content, racism, profanity, hacking, virus, malware, illicit drugs are not allowed.

• How do I create a banner for my ad? Can you do that for me?

  We do not offer banner creation through our service. You will need to use graphics software on your computer to create the image of your ad and save it as a GIF, PNG or JPG image. If you do not have a designer or graphics software, you can search Google to find a banner ad design service.

  Once your banner is ready, you can upload your creative to your ad spot under Account > Banner Ads.

• Can I change my ad creative in the middle of my campaign?

  You sure can. Just login to your account, go to Account > Banner Ads and click on the ‘Edit Ad’ button next to your ad you want to edit. You can change the ad creative, destination URL and ALT text anytime. Also your new creative is published right away.

• Can I pause my ad campaign and then start it up again at a later date?

  When you purchase an ad, the ad is served only for that specific 30-day period and cannot be paused. If you wish to stop a specific ad from running for a few days, you can upload an alternate ad with a different destination link in its place. When you are ready for the original ad to run again, you can upload the original ad again and it will run for the remainder of the 30-day cycle.